Around 59 per cent of global consumers trust their bank, but less than one in three trust the banking industry, reveals research from Datamonitor.

The global financial crisis is leading many bankers to rethink strategy, explore new business models and prepare their organisation for an environment where consumers hold greater power.

How can bankers drive the future of their industry, rather than just going along for the ride? What shape will the organisation need to take to be able to innovate? And what is the future for banking business models, payments, branches and customer conversations?

We'll be exploring these issues and more at the Future of Money.

Thursday 3 December, 2009

Sydney 

Standard:    $495 + GST

Subscriber: $395 + GST (OBR & RBR subscribers)

Early bird:   $316 + GST (subscribers - if booked by November 6)

Early bird:   $395 + GST (standard - if booked by November 6)

Scroll down for the full agenda

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Email: events@onlinebankingreview.com.au

or call (07) 3217 3422

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8.30am

8.45am

Registration opens

Introduction from Chair: Charis Palmer Editor, Online Banking Review

9.00am

Banking 2.0

• What's happening in small business & personal banking outside the bank firewall
• The opportunities and challenges for the next generation of online banking
  

Rod Drury, founder and CEO, Xero

9.30am

10.00am

The macro trends shaping our future

Veronique Whitaker, Strategy Futurist, NAB

Futurists and disruptors panel

• Can you be disruptive and at the same time fulfil an innovation leadership role?
• How to tell a long-term trend from a short-term fad
  
• What is the future of money, and how can bankers shape it?
  

Nick Dalla Riva, Director, DallaCom

Munib Karavdic, Strategy Principal, AMP
Veronique Whitaker, Strategy Futurist, NAB

10.40am

Networking break

11.00am

The future of customer conversations

• How can a big bank engage in meaningful conversations with customers?
• How to listen to customers and prepare your organisation for change
• What is the future for social media and how should banks participate?
  

Wojciech Materka, Internet entrepreneur and innovator, former Country Manager, mBank.cz

11.20am

The future of branches

• What will the branch of the future look like?
• What can Australian bankers learn from global branch trends?
  
• The role of the branch in channel convergence
  
  

11.55am

The future of insurance

• How will insurance products evolve in the next 5 to 10 years?
  
• The importance of customer co-creation
  
• Trends in insurance pricing and distribution
  
  

Jacki Johnson, Chief Executive Officer, The Buzz Insurance (IAG)

12.30pm

• Global payments trends and forecasts
  
• The emerging role of peer-to-peer and mobile
  
• What will drive future payments innovation?

Tasha Miels, Head of Product an New Business, PayPal

Mike Aston, CEO, Distra

1.10pm

Lunch

2.00pm - 5.00pm

     BarCampBank Sydney - The CEO Challenge

Customer Experience