Big old legacy drives downtime

Outages are a product of an ageing environment

Bank technology has been in the headlines of late for all the wrong reasons. Online banking downtime is becoming a more frequent occurrence, or at least an occurrence that gets noticed more often, as more customers shift online and banks struggle to service them consistently with decades old legacy systems. Speaking after the bank's half-year results this month, NAB chief Cameron Clyne admitted outages are a function of "big old legacy systems" that the industry is in the process of replacing. "Outages are a product of an ageing environment," Clyne said. "You hope to minimise them."

In other words, get used to it, because there's still years to run on core banking replacement projects, and banks are running out of band-aids to patch their systems with...

April May 2011

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